Refund and Withdrawal Policy

Effective Date: August 13, 2026

Last Updated: August 13, 2026

1. Scope

This policy applies to paid diagnostics, briefs, and other services sold by Neo Genesis through neogenesis.app. A third-party checkout may process the payment, but refund questions can always be sent to help@neogenesis.app.

2. Before Work Begins

If you ask to cancel before we begin the purchased work, we will issue a full refund through the original payment method. Tell us the purchase email and order reference; do not send card details.

3. After Work Begins

If work has begun but the deliverable is not complete, we will explain what has been performed and refund the unperformed portion. If the delivered service is materially different from the written scope, contact us so we can correct it or provide the remedy required by applicable law.

4. Digital and Custom Deliverables

Any limit on withdrawal for a digital or custom service applies only when the required advance notice and consent have been provided. Nothing in this policy reduces a consumer right that cannot legally be waived.

5. Timing

We acknowledge refund requests within three business days. Once approved, the payment provider controls the final posting time to the original payment method.

6. Subscriptions

Neo Genesis does not currently sell a subscription on neogenesis.app. If a recurring offer is introduced, its trial end, renewal date, price, and self-service cancellation route will be shown before charge.

7. Contact

Send refund and withdrawal requests to help@neogenesis.app.